Video Overview:
 

Product Requests (with Shopify Integration)

This article explains how Product Requests work, how partners submit requests in the Partner Portal, and how brands review, approve, and fulfill those requests through Shopify.

Overview

Product Requests allow partners to request specific products directly from the Partner Portal. When approved, brands can optionally auto-create a Shopify order, create a draft order and track promotion obligations.

Enable Product Requests for a Partner (Brand Platform)

Before a partner can submit a product request, the feature must be enabled for them.

1. Log in to the Brand Platform at my.inflektion.ai

2. Navigate to the partner you want to enable

3. Toggle Allow Product Requests to ON

4. Save changes

Once enabled:

• The Product Requests tab will appear for that partner in the Partner Portal

• Only products enabled for requests will be visible to the partner

Partner Submits a Product Request (Partner Portal)

From the Partner Portal:

1. Navigate to Product Requests

2. Select a product from the available list
   (Available products vary by brand and configuration)

3. Enter shipping details

4. Review any product-specific obligations

5. Submit the request

Credit Card Collection (If Enabled)

• Brands may choose to collect a credit card during signup

• The card is not charged at request time

• The card can be charged later only if promotion obligations are not met

Example obligation:

• If the partner does not complete:

  • 1 email promotion and

  • 2 social media posts
    within 60 days, the brand may charge $50 to the card on file

View Product Requests in the Brand Platform

Once submitted, the request appears in the Brand Platform.

1. Go to Product Requests

2. Locate the new request (shows partner name and product)

3. Review request details and status

Approve the Request

Brands have two approval options:

Option A: Approve Only

• Marks the request as approved (will require manual fulfillment)

Option B: Approve & Create Shopify Order

• Approves the request

• Automatically creates a Shopify order

• Requires an active Shopify app integration with the Inflektion App installed. 

This option is typically used when:

• The product is fulfilled directly via Shopify

• You want fulfillment and tracking to happen automatically

Track Promotion 

After approval, the system creates a Pending Promotion for the partner.

• Promotion window (example): 60 days

• Brand can track whether the partner:

  • Promoted successfully → Mark as Promoted

  • Failed to promote → Mark as Did Not Promote

  • If set to "Did Not Promote" you will have the option to charge the card on file.

This tracking helps enforce promotion requirements tied to product requests.

Shopify Order Creation (If Enabled)

When Approve & Create Shopify Order is selected:

• A Shopify order is automatically created

• The order appears immediately in the connected Shopify store

• No manual order entry is required